This site https://www.amusicsoft.com is established to provide convenient and professional services for users to convert audio files to MP3, M4A, or other audio formats. We take personal information seriously. This Privacy Policy of AMusicSoft applies to the Software, Website (www.amusicsoft.com), and other interactions (e.g., customer service inquiries), you may have with the Company. By accessing all the services of AMusicSoft, you agree to fully comply with and be bound by the following policy each time. So, please review the following terms carefully.
1. About this Privacy Policy
AmusicSoft is committed to protecting your privacy. And we created this Policy to explain our privacy practices so you will understand what information about you is collected, and how it used and be protected.
Any references in this Policy to "AMusicSoft", "we", "our", "us" etc. will be interpreted as a reference to us. A "visitor" is someone who merely browses our website. A "member" is someone who has registered our software. The terms "user" and "you/your" are collective identifiers that refer to a visitor, a member, or someone who has downloaded our software.
Our contact details can also be found below if you have any comments about our Privacy Policy.
2. What Information Do We Gather About You?
#1. Information You Voluntarily Give Us
Registration: When you sign up for an AMusicSoft service (e.g., a subscription), we collect your contact information and account credentials, including your email address, first name, and last name, phone number, order information, address, state, province, ZIP/postal code, city, etc.
Billing: To process payments, we collect and use your payment information. This can include your name, your address, your telephone number, your email address, your credit or debit card information and any other relevant information.
User-Generated Content: We offer you the ability to post content that other users can read (e.g., comments or product reviews). Anyone can read, collect and use any personal information that accompanies your posts. We do not have to publish any of your content. If the law requires us to take down, remove or edit your personal information, we will comply to the required extent.
During Contact with Our Support Center: We collect information from you when you contact customer service through email. This can include your name, contact information, and any other information you choose to provide.
Personal Contacts Data: We may also collect information about how our services are accessed and used ("Usage Data"). This Usage Data may include information such as your computer's Internet Protocol address (e.g. IP address), browser type, browser version, the pages of our Service that you visit, the time and date of your visit, the time spent on those pages, unique device identifiers and other diagnostic data. We never scan your device for your contacts or upload that data.
#2. Information Collected Automatically
When you use AMusicSoft software and services, we collect some information automatically. The technologies we use to assist with this data collection include cookies, web beacons, tags and scripts, and software development kits. We use these technologies on our digital properties, including our websites and software, as well as in our email communications and newsletters. The items we log include:
Your IP address
Cookie identifiers
Your operating system and browser (e.g., type, version, and configuration)
Your browser language
Device identifiers (such as MAC address)
We combine this data with other information we collect about you. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Service.
Examples of Cookies we use:
Session Cookies: We use Session Cookies to operate our Service.
Preference Cookies: We use Preference Cookies to remember your preferences and various settings.
Security Cookies: We use Security Cookies for security purposes.
#3. Information We Create or Generate
We infer new information from other data we collect, including using automated means to generate information about your likely preferences or other characteristics (“inferences”).
3. How Do We Collect Information?
There are a number of different ways that AMusicSoft receives and collects your personal information, including:
Communications between us
Customer Support
Email/Direct Mail Campaigns
Registration of Products
Purchases
Surveys
4. What Do We Do with the Information We Collect about You?
AMusicSoft may use your personal information for the following purposes:
#1. We provide AMusicSoft products and services
We use your information to help you use AMusicSoft software and our website, such as:
Product registration, usage, and upgrade
Arranging access to your account
Providing customer service, responding to your inquiries, requests, suggestions, or complaints
Completing your payments and transactions
Sending service-related messages (e.g., a change in our terms and conditions)
Letting you take part in paid services, promotions, surveys, research, and comments.
#2. We Carry Out Administrative Tasks
For auditing: We verify that our internal processes work as intended and comply with legal, regulatory, and contractual requirements.
For fraud and security monitoring: We detect and prevent cyberattacks or unauthorized robot activities.
For customer satisfaction: We assess users’ satisfaction with AMusicSoft products and services and our customer care team.
#3. We Develop Products and Services and Do Analysis.
We may use the information you provide us with for our own internal statistical and analytical purposes, to evaluate and profile customers about their preferences and purchasing trends which we may use for marketing purposes and in respect of operations and development.
#4. We Offer Promotions
You can take part in our sweepstakes, and other promotions. Some might have additional rules about how we use and disclose your personal information.
5. How Do We Protect Your Personal Information?
We use reasonable precautions to protect your personal information and to store it securely. Sensitive information transmitted to us online is encrypted and is transmitted to us securely. In addition, access to all of our customer's information, not just the sensitive information mentioned above, is restricted. Only authorized employees who need the information to perform a specific job are granted access to personally identifiable information. Finally, the servers on which we store personally identifiable information are maintained in a secure environment.
6. Third-Party Analytics
We may also use third-party analytics tools and technologies to track and analyze data from our the Lucid Services. These tools use Cookies to collect information such as how often users visit the Sites, what pages they visit, and what other sites they used prior to coming to the Sites. We use the data collected by such third-party analytics tools only to help us administer and improve the quality of the Lucid Services and to analyze Sites and Apps usage. These third parties are not permitted to use the information collected on our behalf, except to help us conduct and improve our business. These services collect the IP address assigned to a user on the date the user visits the Sites, rather than a user's name or other personally identifying information. These Cookies cannot be used by anyone at the third-party provider other than to provide these services as described.
7. Links to Other Sites
Our websites may contain links to other sites. AMusicSoft is not responsible for the privacy practices or content of such other sites. We encourage our users to be aware when they leave our site and to read the privacy statements of each web site to which we may link that may collect personally identifiable information.
8. Children's Privacy
Our Service does not address anyone under the age of 13 ("Children"). We do not knowingly collect personally identifiable information from anyone under the age of 13. If you are a parent or guardian and you are aware that your children have provided us with Personal Data, please contact us. If we become aware that we have collected Personal Data from children without verification of parental consent, we take steps to remove that information from our servers.
9. What Are Your Rights and Choices?
AMusicSoft uses, processes, and stores information, as necessary to perform our contract with you, and based on our legitimate interests in order to provide the Products and Services. We rely on your consent to process information to send promotional emails and to place cookies on your devices. In some cases, AMuiscSoft may process Personal Data pursuant to the legal obligation or to protect your vital interests or those of another person.
#1. Communications Preferences
Email: You can unsubscribe from emails and email newsletters from AMusicSoft.
Mail Promotions: You can ask us to unsubscribe from our mail solicitations.
Push Notifications: You can opt out at any time by adjusting your device settings.
#2. Access, Correct, Change/Update, Delete, or Restrict Processing of Your Personal Information
In some jurisdictions, you may exercise the following choices:
Access, modify, or delete the personal information we have about you. For example, individuals located in the European Economic Area (EEA) have certain rights with respect to their personal information, including the right to access, correct, or delete the information we process through your use of the Sites, and/or Products. If you're a user based in the EEA, you can have your information corrected or deleted. You may ask us to correct information you think is inaccurate or completely delete all the information that we hold about you by emailing:support@amusicsoft.com.
Be informed of or receive an electronic copy of the personal information we have about you, for data portability. Access your personal data report by submitting a request at support@amusicsoft.com. This report will include the information we have about you, provided to you in a structured, commonly used, and portable format.
Restrict, or object to, how we process personal information about you. It is your right to lodge an objection to the processing of your personal data by emailing: support@amusicsoft.com if you feel the "ground relating to your particular situation" applies. The only reasons we will be able to deny your request are if we can show compelling legitimate grounds for the processing, which override your interest, rights, and freedoms, or if the processing is for the establishment, exercise or defense of a legal claim.
#3. Browser and Platform Controls
Cookie Controls: Most web browsers are set to accept cookies by default. If you prefer, you can go to your browser settings to learn how to delete or reject cookies. If you choose to delete or reject cookies, this could affect certain features or services of our websites.
Global Privacy Control: Some browsers and browser extensions support the Global Privacy Control (“GPC”) that can send a signal to the websites you visit indicating your choice to opt-out from certain types of data processing, including data sales. In certain territories, when we detect such a signal, we will make reasonable efforts to respect your choices indicated by a GPC setting as required by applicable law.
Do Not Track: Some browsers include a "Do Not Track" (DNT) setting that can send a signal to the websites you visit indicating you do not wish to be tracked. Unlike the GPC described above, there is not a common understanding of how to interpret the DNT signal; therefore, our websites do not respond to browser DNT signals. Instead, you can use the range of other tools to control data collection and use, including the cookie controls and advertising controls described above.
10. Updates to Privacy Policy
This privacy policy was last updated on 31 August 2023 as required by the GDPR laws
We will occasionally update this privacy policy to reflect changes in our services and customer feedback. If there are material updates to this policy or on how AMusicSoft will use your personal information, we will notify you by posting a notice of such an update on the privacy policy link prior to implementing the change. We encourage you to periodically review this privacy policy to be informed of how AMusicSoft is protecting your information.
11. Contact Us
Questions, comments, and requests regarding this Privacy Policy are welcomed and should be addressed to support@amusicsoft.com.