We strive to provide our customers with the most professional and user-friendly software along with the best technology and support services. We offer free trial versions of all AMusicSoft software to help you make the right decision. Therefore, all customers can download the free demo version from our website and fully evaluate the program before placing an order.
1. Free Trial Before You Purchase
To help ensure that our products are just what you are looking for, AMusicSoft provides free trial versions of all products for downloading directly from our website. We strongly recommend that all customers download, install, and try the free trial version of any AMusicSoft software to fully evaluate the software. This helps avoid dissatisfaction after the purchase.
2. Up to 30 Days' Money Back
We offer a refund on an AMusicSoft product within 30 days of your purchase. Refunds will be approved within this guarantee only under the circumstances below. If a purchase exceeds the product's specified money-back guarantee period, then no refund will be given.
3. Acceptable Refund Circumstances
We offer a refund or exchange the product in the cases below:
Purchased the wrong product from AMusicSoft, and then purchased the right product from AMusicSoft within 30 days. We can offer you a refund for the wrong product.
Buy the same product twice or purchase two products with similar functions. In this case, we can refund the duplicated purchase to you.
The customer never received the registration code and got no response from our support team for 24 hours after inquiring about us. In this case, we will refund the order if required.
AMusicSoft software has fatal technical problems that our technical support team can't provide a solution within 30 days.
4. Unacceptable Refund Circumstances
We do not accept the refund requests or product exchanges in the following cases:
#1. Non-technical Circumstances
A 'change of mind' after purchase.
The purchase has exceeded 30 days from the initial payment date.
Purchase the wrong software. In this case, a discount will be offered for the right product.
The product was not purchased from AMusicSoft's official website directly, in which case it is subject to the refund policies of the re-seller in question.
If the user requests a refund due to the absence of features that are NOT in the software's features list or description on our official website.
The license of the purchase is expired, which means the purchase has exceeded the product's specified period.
Purchase of the wrong product, which has already been followed by purchasing the correct product from another company.
A customer has purchased a similar product from a different provider/company and wishes to return the product for this reason.
A refund is requested due to credit card fraud or other unauthorized payment. If there is any suspicion of fraud or unauthorized payment, please contact the card issuer immediately.
AMusicSoft product price differences between different regions or price differences between AMusicSoft and other companies.
The purchased software performs well but fails to meet customers' needs due to a lack of knowledge of the product. AMusicSoft encourages you to read the product description and try the free trial version before making the final purchase decision, to avoid dissatisfaction or buying the wrong product.
Mistakenly purchased the software to use on an incompatible system, AMusicSoft will not refund this order. Please kindly check if your system is compatible with our software or not. Our all software is compatible with the following operation: Windows 11/10/8.1/8/7 (64bit) or Mac OS X 10.11 or higher.
The confirmation email was not received within one hour. Ordinarily, once an order has been validated, AMusicSoft's system will automatically send a confirmation email within 1 hour. However, sometimes the arrival of this email can be delayed due to internet or system glitches, email spam settings, email typos, etc. In this case, the customer should visit the AMusicSoft Support Center to retrieve the license code. The AMusicSoft support team will reply to you within 24 hours (working day).
Fail to register, activate, or use the software due to the operator error. For example, activating the software that you have purchased with another product's license code; entering the license code in the wrong way, or having no Internet connection while registering.
#2. Technical Circumstances
The customer does not upgrade AMusicSoft software when an update is available.
No technical issues were found in the software.
The customer requests a refund for technical issues, but refuses to cooperate with the AMusicSoft support team to troubleshoot the problem by providing a detailed description and information regarding the issue, or a customer refuses to try to apply the solutions provided by the AMusicSoft support team.
5. How to Apply for a Refund
Please send your refund request to our support email:support@amusicsoft.com.
Refund will be processed within 3-5 working days.
Once a refund is issued, the corresponding license will be deactivated. Please uninstall the software and remove it from your computer.