Why is Amazon Music not working on my phone?

This could be due to outdated app versions, poor internet connection, cache buildup, or account syncing issues.

Can I download Amazon Music if the app isn't working?

Yes. You can use a third-party tool like AMusicSoft Amazon Music Converter to download songs directly.

Amazon Music Not Working? Here's How to Fix It in 2025

Written By Robert Fabry Last updated: July 8, 2025

Amazon Music is one of the top choices for streaming millions of tracks across all genres. But even this platform isn’t immune to bugs and technical hiccups. Many users have reported facing issues like Amazon Music not loading, crashing unexpectedly, or failing to play downloaded songs.

Whether you’re on a mobile device, desktop app, or using Alexa-integrated devices, it can be frustrating when Amazon Music just won’t work. In this article, we’ll walk you through all the effective solutions to get it running again — including how to enjoy your music offline by downloading tracks with AMusicSoft Amazon Music Converter.

Article Content Check Your Internet Connection Restart or Reinstall Amazon Music Clear Cache and Update App Fix Amazon Music Not Downloading Use AMusicSoft to Download Amazon Music Conclusion

1. Check Your Internet Connection

Poor or unstable internet is one of the main reasons Amazon Music stops working. Streaming music requires a reliable Wi-Fi or mobile data connection.

Make sure you:

Turn off and on your Wi-Fi or mobile data.
Try loading other apps to test the connection speed.
Switch from Wi-Fi to mobile data or vice versa.

If your connection is stable and the app still won't load, move to the next step.

2. Restart or Reinstall Amazon Music

Minor bugs can usually be fixed by restarting the app or your device. If restarting doesn’t help, reinstalling can fix deeper problems with corrupted data or app settings.

Close Amazon Music completely and restart your device.
Go to your app store and uninstall Amazon Music.
Reinstall the latest version of the app and log in again.

3. Clear Cache and Update the App

Old cache files can cause the app to freeze or fail. Cleaning these files out gives the app a fresh start.

On Android:

Go to Settings > Apps > Amazon Music > Storage
Tap on Clear Cache and Clear Data

On iPhone, you may need to delete and reinstall the app to clear cache.

Also, check if an update is available in the App Store or Google Play. Newer versions often contain bug fixes.

4. Fix Amazon Music Not Downloading

If Amazon Music won’t download tracks, try the following:

Ensure your subscription is active and songs are available for offline use.
Make sure you have enough storage space.
Disable battery saver or data saver mode.
Log out and back into your Amazon account.

If none of these work, consider using a professional tool to download your music offline.

5. Use AMusicSoft to Download Amazon Music for Offline Use

When Amazon Music isn’t functioning properly, downloading music with AMusicSoft Amazon Music Converter can be the best solution. It allows you to convert Amazon songs, albums, or playlists to MP3, FLAC, WAV, or M4A with original quality preserved.

Learn how to download Amazon Music to your computer or external drives easily.

Here’s how to use it step-by-step:

Step 1. Launch AMusicSoft Amazon Music Converter and select Amazon Music platform.

Step 2. Sign into your Amazon Music account inside the software and browse your library or playlists.

Select Amazon Music or Playlist to Convert

Step 3. Choose the output format (MP3, WAV, FLAC, etc.) and click on the Convert button to start.

Step 4. Once finished, click the output folder to locate all your downloaded tracks.

Now you can transfer Amazon Music to iTunes, burn to CD, or play on any MP3 player without internet!

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6. Conclusion

Amazon Music not working doesn’t mean you have to give up on your music. Most problems can be fixed with simple steps like clearing cache or reinstalling the app. If issues persist, downloading music for offline playback with AMusicSoft gives you a worry-free experience.

You might also be interested in these useful guides:

FAQ

Why does Amazon Music keep crashing?
Amazon Music may crash due to outdated app versions, corrupted cache files, or conflicts with your device’s OS.

Can I access Amazon Music offline?
Yes. But you need to download songs while connected. Alternatively, use AMusicSoft to download and play anytime.

Is it legal to use AMusicSoft?
Yes, AMusicSoft is designed for personal use. As long as you don’t redistribute downloaded music, you are within legal use.