Frequently Asked Questions of AMusicSoft Apple Music Converter

Have any problems in the process of using the AMusicSoft Apple Music Converter? Here we make an answer to those frequently asked questions about order, registration, and product. Just find your answer here, or you could ask us via if your problem is not listed.

  1. You can read our tech specs. >> Apple Music Converter Tech Specs

  2. Supported Input Formats:

    • Apple Music M4P, Protected AAC, Purchased AAC, MP3, iTunes M4B, M4A, AIFF, WAV, and Audible AA/AAX
    • Protected iTunes M4V video
    • Unprotected M4V, MP4, MOV video

    Supported Output Format: MP3, AC3, AAC, M4A, M4R, AIFF, FLAC, WAV, etc

  3. For most songs, AMusicSoft supports downloading music in 256kbps AAC quality, which would be sufficient for most users. However, it would also depend on the original music quality as well.

  4. It will depend on your Internet also.

  5. You can read our user manual. >> Apple Music Converter User Manual

  6. The legality of using AMusicSoft Apple Music Converter depends on local laws and the user's actions. Generally, it is legal to convert Apple Music into DRM-free formats for personal use as long as you have a legitimate Apple Music subscription. However, using the converted files for commercial purposes or non-personal use without permission from copyright holders may raise copyright issues.

  7. Yes, AMusicSoft Apple Music Converter supports the conversion of Apple Music tracks that have been downloaded to your local storage. You just need to ensure that the tracks you want to convert have been downloaded within the Apple Music app.

  8. AMusicSoft Apple Music Converter is specifically designed for converting Apple Music and does not support the conversion of other music services such as Spotify, Amazon Music, etc. If you need to convert songs from other services, you'll need to look for dedicated tools for those platforms.

  1. We don't have an obligatory minimum contract period. You can stop the subscription at any moment!

  2. Yes. We do offer a free trial version for all new users to fully test the software. You can directly go to our official website to download and install the free trial program.

  3. Yes. We provide free support for both trial users and registered users. If you encounter any technical problems when using the trial versions of the programs, you can contact us to submit your queries. Our support team will answer you in 24 hours (working days) or in 48 hours (weekend).

  4. No. Once you've subscribed to the software, you can enjoy the free upgrade and get the latest version.

  5. Yes! This online ordering is 100% clean and secure! All data exchanged during the payment process is SSL-secured. All your order information is 100% safe.

  6. No! There are no hidden fees on your AMusicSoft bill. But if you purchase the program from outside the UK or from other EC member states, then VAT tax will be charged accordingly.

  7. Yes. However, some new features are limited to the free version using the software. If you want to enjoy all the features of the product, buying our full license key to get the newest update is a great choice.

  8. Yes. If you are an existing customer, we can offer you a discount for purchasing other AMusicSoft products (Single License Only). More offers can be emailed to customer service:

  9. Please contact our support team via to change the license code to the correct one or directly place an order for the right product and then ask for a refund for the wrong one via email.

  10. AMusicSoft supports a 30-day money-back guarantee. Please read our refund Refund Policy before purchasing our products.

  11. Once your refund request is approved, normally it will take 3~7 business days for the credit to appear on your account. Sometimes during holidays, it may take longer but it is not expected to take over 10 days. If you have not got the refund 20 days after the approval, please contact us at to check the refund.

  12. AMusicSoft is based on the subscription plan. The renewal of this software would be billed monthly or yearly automatically (which should depend on the purchase scheme). However, if you wish to cancel it, you could contact our customer service, and we will help deal with your issue within 24-hour working days.

  1. After purchasing the product, you will receive an email from us within 30 minutes. You will find the license key in the email sent to you. After getting the license key, you can copy and paste the code to get your Apple Music Converter registered. If you fail to receive the email, please check your SPAM file folder. Please wait with patience for the delay of Internet or system glitches. If you didn't receive the license code, please contact us:

  2. After your purchase, you need to register on our website and set a password, then use the password to activate desktop software. >> User Manual of Apple Music Converter

  3. No. A single-user license can work on one computer only. If you want to use our software on another computer (the OS is the same as the prior one), you can contact our team to change it. But once the change is done, you will not be allowed to use it on the old computer.

  4. Check it again and confirm you've put the correct reg name and code. And since it's case-sensitive, please don't leave any space before and after the license. If you keep getting the error message, please send us the screenshot for further analysis.

  5. Please confirm your order has been validated successfully first. Then please check your Spam folder to see whether it's there. Otherwise, please contact us and we'll get back to you as soon as possible.

  6. No. The licenses for AmusicSoft software only are for lifetime use on the specified platform. You have to buy a new license key for your computer running a different OS.

Note: We offer free lifetime updates and services for all AMusicSoft customers. You can download all AMusicSoft software directly from our official website any time you like. To update your program to the latest version, please launch the software and locate the “Check for Update” section to update the software. Or, contact our Support team to help: