Why Is My Apple Music Not Working?

Written By Robert Fabry Last updated: May 9, 2022

Why is my Apple Music not working?” This is a question commonly asked by those who just started using Apple Music. Actually, in using the Apple Music platform and its released application, you really cannot avoid or stop errors from suddenly occurring. What you must do is look for a solution that can help you the best in getting away from them.

Talking about the solutions to do, I have here below the enumerated list of the most possible reasons and the most effective solutions if your Apple Music is not working properly.

Contents Guide Part 1. Why Is My Apple Music Not Working? Part 3. Bonus: The Best Way To Make Apple Music Available Offline Part 4. Summary

Part 1. Why Is My Apple Music Not Working?

Despite being one of the best streaming platforms for music, Apple Music still has its own drawbacks. It is only natural for the users to encounter some problems. Naming the most commonly experienced issues, the application sometimes stops or freezes, the music library becomes empty, missing, or inaccessible, and more. In short, some users have been asking why is my Apple Music not working perfectly the way I wanted it to be. Since this happening is only natural and common, there were a lot of solutions made to solve these problems. But before we finally have the best answers and solutions to why is my Apple Music not working problem, let us first assess below the most possible reasons why you have been encountering the said issue. Please be reminded that the reasons enumerated below were mixed, which means that some are for those who are using Apple devices such as iPhones or Mac and some are for those who are using Android devices or car stereos.

Apple Music Library Is Not Working

There are some cases wherein users have been encountering freezing of their music library after having an update on their iOS system. On some occasions, Apple Music is having problems loading the saved items in your music library especially if you are about to use a new device to load them.

The most possible reason why your music library could not be accessed is that you might not have been connected to the internet. In the Apple Music application, you will be required to have a WIFI or data connection in order to open sections like For You, Browse, and Radio.

Apple Music Songs Are Not Playing On Android

The most commonly asked question by Android users is why is my Apple Music not working smoothly on my device? As you would know, Apple has also created and released an application that is specially designed for Android devices which include Samsung Galaxy S9+, Samsung Galaxy S8, Samsung Galaxy S6, LG, Honor phone, and more. But instead of praises, more users are giving complaints because the application would not work well on their respective devices. Sometimes Apple Music would work so slow giving disappointments to users.

Apple Music Stops When Used In CarPlay

This is another reason why is my Apple Music not working problem. Some users have reported that every time they try on playing some music using CarPlay, the music would stop and would crash at any minute. The odd thing here is that this concerns alone those users with devices updated with iOS 14.5.1.

Fortunately, this is just very simple to solve because it only occurs when your device is connected to the internet. So obviously, all you have to do is to disconnect your device from the internet.

Songs Are Not Available In Apple Music

Another cause of why is my Apple Music not working problem is the songs and albums inside. There are cases when the items are shown as not available and could not be selected since they have been greyed out in the list. But what are the factors that have made the songs in such conditions?

This situation might be caused by your location. This could affect the available songs appearing in your music collection. There are some items that are not available in a specific country or place, that is why some songs have been missing and being greyed out in the list. One possible reason as well is that you did not make sure that your iCloud Music Library has been connected properly lastly, there are some changes on the items themselves and your Apple Music collection is still in the process of updating these changes made.

Saved Apple Music Songs Are Not Playing Offline

If you are a subscriber of Apple Music, you are given the opportunity to download as many playlists and albums as you want. These downloaded items would be available then for streaming offline. But, in some cases, these songs wouldn’t play once you lose your internet access.

Actually, this could have been caused by the unfinished downloading of songs before you had your device disconnected. So, before that, you have to make sure first that the download is complete so that you wouldn’t have any errors in playing them.

Apple Music Library Could Not Be Found

This is actually the most common reason why is my Apple Music not working problem. In order to assess the situation correctly, you have to think of the factors that have possibly caused it. The first reason could have been the removal of the Music application on your device. The second reason is that your iCloud Music library could possibly been not activated at all. The same goes with the option of Show Apple Music.

These are the most popular causes of why is my Apple Music not working problem. Now, since you are already aware of the factors, let us tackle next the actions that you can do to avoid or get past them.

Part 2. How To Fix Apple Music Not Working Issue?

Since you do not know which is really the main cause of why is my Apple Music not working problem, it is better to see the solutions below and see which one would work for you.

Check Your Apple Music Subscription

Actually, to tell you, this is really the most common solution. Some users forgot to pay for a whole month of using the application. Since Apple Music is a subscription-based platform, you have to make sure that you are paying the monthly fee every month in order to access your music library. Once you forgot to pay within the entire 30 days allotment, it is really possible that your account would get canceled after the said period. It is also possible that some user has played with your account and accidentally canceled your subscription. So, it is always good to randomly check if your subscription is still active.

Check Your Apple Music Subscription

Close And Reopen Your Apple Music Application

Closing and opening the application is a common troubleshooting method that is used by users whenever an error was encountered not only in using the Apple Music app but also in some other applications or services. This method is usually effective in solving why is my Apple Music not working problem. But of course, you have to expect already that this method might not be effective in some bigger issues that are happening in your Apple Music app.

Delete And Install Your Apple Music App

If the problem was not solved by closing and reopening your application, then you should try deleting and reinstalling the application on your device once again. By doing this, you are allowing the Apple Music app to get back to its default or automatically set phase. This was proven effective in fixing some bugs and errors occurring in your application.

Make Sure That Sync Library Is Activated

One of the reasons mentioned above is with regards to the Apple Music library. For you to access them on any device where you had your account signed in, you have to enable the Sync Library option. Once enabled, this will then allow the user to select and play any song he wants on Apple Music. All of the changes made in your music library on one device will then update for all devices.

Restart Your Used Device

Aside from closing and reopening the application, another most commonly done solution is the restarting of the used device. If ever you had the same experience, you may proceed to restart your device immediately to have it start freshly. It will then refresh all the applications you have including the Apple Music app.

Have Your iTunes And Device Updated

If your problem about why is my Apple Music not working has not been solved after restarting your device, you may try on updating your iTunes or iOS. This might be effective since some updates concern the said applications. The main goal of these updates is of course to improve its services particularly to avoid errors from happening.

Check If Apple Music Servers Were Not Having Problems

Another thing to check as well as the server of Apple Music. In some situations, the servers are having issues too causing your Apple Music application not to work properly. Putting the server down could be about fixing some problems that have been occurring in Apple Music. But this case is actually very rare to happen.

Check Your Internet Connection

In addition to the usual reasons why is my Apple Music not working problem was being experienced is because you might be disconnected to your internet or that your internet has no signal and is really not accessible for playing music online. As mentioned a while ago, there are some functions in Apple Music that could only be selected if you have an internet connection, otherwise, you will be shown a message saying that you are offline.

Delete Unnecessary Files To Free Up Some Storage Space

Sometimes, users are having trouble saving their selected items. So, if Apple Music is not letting you proceed with your download, then it might be caused by your storage space. If you do not have enough storage for the files, then it is only normal to expect that you are most likely to fail in downloading the songs.

Part 3. Bonus: The Best Way To Make Apple Music Available Offline

In the discussion above, playing Apple Music songs offline perfectly is included in the list of the most commonly encountered problems by users in using the platform. To avoid problems like that, then it is best if you can download the songs on your device beforehand. Once they are downloaded, then you would not have the need to connect your device to the internet and you wouldn’t have any problems in loading them, for sure. But of course, since Apple Music items are protected by DRM, downloading them would not be easy. They have to undergo DRM removal first in order to proceed and then you have to convert them into other formats so that you can stream them across multiple devices.

To make this possible, you have to make use of AMusicSoft Apple Music Converter which is capable of both DRM removal and conversion of songs. To add, it can assist you as well in saving them. AMusicSoft can even help you stream the music in the best audio quality possible. Let us see the steps on how to use AMusicSoft properly and help you avoid why is my Apple Music not working problem.

Free Download Free Download

  • On your device, tap the browser icon and then search for the AMusicSoft website. From here, get the application of AMusicSoft Apple Music Converter.
  • Add all the Apple Music items you selected by marking them through the miniboxes placed before each title.

Choose the Music Tracks


  • You may then select the output format that you want from MP3, WAV, FLAC, AAC, M4A, and AC3. Choose the output folder as well and adjust the output settings based on your preferred quality.

Select the Output Format


  • Hit the Convert button to start the conversion process.

Convert the Music


  • Lastly, tap the Converted tab above to check all the items that have been successfully converted.

Part 4. Summary

If you ever encounter the problem of why is my Apple Music not working, just check the details above and see which particular problem you had and solve it through the solutions given above as well. But if you do not want to think of these issues in case encountered, then you should try on using AMusicSoft Apple Music Converter in downloading the items on your device so that you can stream them anytime offline.

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